What is Zangi-Out?
Zangi-Out allows Zangi users from all over the world to make low-rate calls from smartphones to landlines or mobile (GSM) numbers, even if they are not a Zangi-user. You can place emergency calls with Zangi-Out.
How to make Zangi-Out Calls
To use Zangi-Out you need to have Wi-Fi or any Internet connection but the person you’re calling doesn’t need to be connected to internet/Wi-Fi.
Option 1) Go to Calls → Open Keypad → dial the number you want to call → press the call button → choose between Call, Video, Chat, Zangi-Out.
Option 2) From Contacts → tap on the profile of a contact → tap on Call, Video, Chat, Zangi-Out, etc. If you only see the Zangi-Out option, then this person is not a Zangi user.
Option 3) From Calls → Keypad → enter the phone number of the person you want to call → tap on the call button → tap on either Call, Video, Chat, Zangi-Out. If you only see the Zangi-Out option, then this person is not a Zangi user.
Option 4) If you’ve already started messaging with someone: Calls → tap on the contact info on top-left → tap on Call, Video, Chat, Zangi-Out, etc.
Option 5) If you’ve already had a call with someone: Calls → tap on the (i) on the right side of call → tap on Call, Video, Chat, Zangi-Out, etc.
You must have credit to make Zangi-Out calls. To add credit or check your balance go to your app Settings → My Balance → Select an option (iOS only). Check rates for any country for Zangi-Out calls from our site or from your app Settings → My Balance → Our Rates. To find out the call rates for specific contacts go to their contact info → More.
The reason why Android users cannot make credit purchases, is because the Android purchasing system was found to be insecure. It was causing fraud problems, therefore we had to switch it off.
Related resources
Adding credit for Zangi-Out
You must have credit to make Zangi-Out calls. To add credit or check your balance go to your app Settings → My Balance → Select a blue button. (iOS only). Check rates for any country for Zangi-Out calls from our site or from your app Settings → My Balance → Our Rates. To find out the call rates for specific contacts go to their contact info → More.
The reason why Android users cannot make credit purchases, is because the Android purchasing system was found to be insecure. It was causing fraud problems, therefore we had to switch it off.
How can I use my credit?
Zangi calls to other Zangi users are always free, but for Zangi-Out calls to mobile or landline numbers you have to add credit.
If you have an Android device, you cannot buy Zangi credits. Instead you can make Zangi to Zangi calls for free.
The reason why Android users cannot make credit purchases, is because the Android purchasing system was found to be insecure. It was causing fraud problems, therefore we had to switch it off.
One way that users have found to surpass this limitation is by signing into an iOS device, adding credit, then signing back into their Android device.
If you can’t make Zangi-Out calls then:
Problems adding credit
Buying credits is only available for iOS devices as of now.
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You might not have (enough) credit (To add credit go to your Zangi app settings → My Balance → choose the amount of money you would like to add → pay with your credit card.)
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You can’t add credit because you’re using an Android device
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The number of the contact you're trying to call on Zangi hasn't been saved correctly on your phone.
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Make sure you are entering your mobile phone number in the international format, if they’re located in a different country. I.e.: +(country code)(city or carrier code)(your number).
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Check your internet connection
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If you still can’t figure out what’s going wrong, contact support and send us a detailed description of the problem.
My Balance
Your balance includes your credits that you can use for Zangi-Out calls (calls to non-Zangi users). This can be found from your app Settings → My Balance → you’ll see the amount of credit you have in your currency. Add balance by tapping on one of the blue buttons.
Rates
Zangi-Out (calls to non-Zangi users) rates for any country can be found from your app Settings → My Balance → Our Rates → you’ll see the rates for the top destinations and the rates for your location (the lowest landline rate, if available, and the lowest mobile rate) → to view more locations use our Search bar → find the destination you were looking for → tap on the destination → you’ll see a full list of rates → enter in a specific number to see specific rates for that given number.
You can also view the rates of a specific phone number by going to Contacts or a chat with that person → opening their profile info → tapping on More.